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Support2018-10-16T21:48:18+00:00

Sombrilla Hosting F.A.Q.

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Yes we offer bespoke support via text message. No need for raising a ticket and waiting in line behind dozens of other people. We run a business and we understand how stressful it can be to have no emails or no website, especially if you are running an online shop. Its a bad look for your business and we are here to get you back up and running no matter what the cause. Most clients that have issues realise that they have failed to renew a domain or that they didnt realise they were not connected to the internet, and the issue is easily resolved. We are not here to judge, we just get on with helping you and knowing we are only a text message away from help is REAL PEACE OF MIND!

Yes we can install wordpress. We also offer a quick install feature for you in Cpanel to install it very easily yourself.

Not only do we offer SSL Certificates for your website to be https secure, but we also install ithemes security or wordfence in all of our clients websites. Daily monitoring is done and we get emailed reports on any unusual activity before anything happens, so we can check on your website anytime.

Yes, contact us via text message on 0414783677 anytime something is not right. We don’t have a ‘raise a ticket” support, because we know that running a business you need to get things fixed right away. We have dedicated staff that are waiting on phones to sort out your issue just as soon as we know.

Check out the prices to find the right hosting package to suit you. These are a guide only, and you may require a higher package afyer starting your hosting if your useage changes ot traffic increases , which is good sign anyway…right!!!

Yes we do sell domains, head over to our domain finder search feature and see if youre ideal domain name is available.

Yes your emails can be setup on your Cpanel, and conveniently accessed via cpanel at any time through your webmail client. To make your business look really professional, we recommend a business email address using your URL, so example : yourname@yourdomain.com.au.

Yes, your website is fully backed up on a weekly basis along with our complete server backup. You can also access cpanel and run your own scheduled backups that can be stored on your home directory at any time.

You are not locked into any contracts. We do invoice hosting on a yearly basis and do request a one month notice of cessation of hosting with us.

Our hosting prices are very competitive and listed on our website. From as little as $1 per day you can host an online business or a full online brochure for your business on a secure fast server.

Yes, we do help with migration. if you are unhappy with your current hosting and would like to keep your existing site, we can backup and migrate it. All we need is the logins for your current hosting cpanel or the FTP account details. Its as easy as that. If you are keen for a new website, then perhaps we only need your domain logins. Chat to us about the best solution for you.

Support Articles

Our Expert Team Talk WordPress Hosting

Fun Support Facts

We Love Our Jobs And That Makes All The Difference

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HAPPY CLIENTS

Join our other happy hosting clients who enjoy our support and security

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FILES DOWNLOADED

We help our clients to manage their wordpress websites and manage their files in file manager

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CLIENTS RESCUED FROM BAD HOSTS

Many of our clients have moved from bad hosting companies with no support to us

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WEBSITES CONNECTED

We have helped many clients connect their website to other channels like facebook, linkedin, and CRMs

Common Support Queries

Before Contacting The Support Team Read Our Common Support Queries

  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
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